Returns + Exchanges
NADYA VON STEIN does not offer cash refunds.
Refunds are offered as a credit note or gift voucher.
All return and exchange requests must be made within 7 working days of receiving the item in order for a return request to be processed.
All items MUST be returned, unworn, in their original condition and with all garment tags attached before any returns or exchanges can be made.
You can exchange your purchased item for another item of the same value.
To ensure that your return is well protected whilst being shipped, we recommend you send your items to us in the original packaging provided.
Customers are responsible for paying the cost of return shipping.
Email to request a return or exchange within 7 working days of receiving your order firstname.lastname@example.org
You will receive an email notification once your return has been received and processed.
All SALE ITEMS are considered FINAL SALE ITEMS and are therefore NOT refundable.
By purchasing on our online store you as a customer automatically agrees to all the terms and conditions stated above.
Regrettably, we cannot accept exchanges or returns on International orders.
It is our goal that you love your purchase, so feel free to contact us with any questions you have before ordering or after receiving your garments, and we’ll be happy to help!